To contact Technical Support Call 510-344-6344
Technical Support / Customer Service are available Monday - Friday from 8AM - 6PM CT.
(excluding holidays) or reach us at support@genmega.com.
Genmega Technical Bulletins
If you would like to be included in the email list for Genmega Technical or Service Bulletins,
please submit Here.
Technical Training Videos
Please visit and subscribe to our ‘Official Genmega’ YouTube Channel.
We upload new videos each week on a variety of topics.
Warranty
Genmega ATMs come with a 2 year limited warranty.
Please see the Operators Manual for complete warranty details.
Please contact your ATM Distributor to place a warranty claim.
Repairs
Genmega offers in-house repair services for all of our products.
To set up a repair, please send an email to support@genmega.com
and include your name, shipping address and phone number
– along with a list of parts that you would like to send back.
Please include part serial numbers and a description of what is wrong.
We will respond back with a RMA (Return Merchandise Authorization) number along with instructions for returning the part.
Please do not ship parts to us with out a RMA number.
Parts
Parts are available throughout our Distributor Network, contact your ATM Vendor or Distributor.
If you wish to purchase parts directly from Genmega (via credit card),
please send an email to support@genmega.com with your name,
shipping address and list of parts you’d like to purchase.
We’re happy to assist you with part numbers or pricing.
Please note that we cannot take part orders over the phone - they must be conducted through email.