Support

Introduction

Nova

Nova ATM Keypad Removal
Nova LCD Panel Replacement
Genmega Nova Lighting Options

ATM Promotion

GenTopper - ATM Digital Media Topper
Genmega G2500

Card Reader (MCR)

Genmega G2500 EMV Kit Install
Genmega G1900 EMV Kit Install
Genmega EMV Enable
Card Reader Installation
How to remove a card stuck in an ATM

Keypad (EPP)

VScan - ATM / Kiosk Keypad Sanitizing Solution
Genmega Vscan Installation
EPP Reset Procedure
Keypad Upgrade EPP-B1/B2 to EPP-B5
How to Enter Master Keys EPP-B3 & EPP-B5

Receipt Printer (RPU)

Receipt Printer Paper Loading
Printer Cutter and Presenter
Printer Communication Errors
Long Receipt & Paper Does Not Cut
How to Replace the Printer Control Board
How to use the Select Receipt options
How to Load Receipt Logo / Graphics

ATM Programming

Master Key Entry Error
Diagnostic Sensor Test
ACU6-7 Video DIP Switch Settings
ATM Hot Keys Tips - Power Reset and Communication Test
Online ATM Application Update
ATM Mainboard Battery Replacement
How To Delete The ATM Journal
How To Create and Install Custom Video Advertisements
ATM Software Manual & Quick Reference Guide
TR-31 Update for ACU3 & ACU5 Mainboards
How to Enter MAC Keys
D26xx Errors - D2618 / D2619
How to clear error code F0018
C008A CDU Sync Error
Error Code Search

Bill Acceptor

MEI Bill Acceptor Cleaning & Maintenance

Cash Dispenser (CDU)

SCDU Preventative Maintenance
SCDU III Double Detect Sensors
Error Code CDN01 - Dispenser Communication Error
C0030 CDU Main Motor Failure
Error Code C0039 Reject Gate or Solenoid Failure Error
Dispense Method Select Notes
Dispenser Top Module Replacement
Cash Dispenser Belt Replacement 101
TCDU Preventive Maintenance & Cleaning
GT5000 Shutter Installation
Troubleshooting Rejected Notes
Onyx-W WCDU Dispenser Cleaning / Preventative Maintenance.
Error Code 20020 - No Available Cassette
Cassette Not Detected - 20001 Error

Cabinet / Vault

Lock Battery Replacement
Vault Door Switch Troubleshooting and Repair
Vault Tray Lowering Brackets Installation - 2 Cassette

Camera

GenCam - ATM Security Camera Setup

LCD Screen

How to replace a G2500 LCD panel

Power

Electrical Series: Grounding
Electrical Series: ATM Power Requirements & Power Consumption
Electrical Series: Checking Voltage

Tap-To-Pay (NFC)

How to install an NFC Upgrade kit into Genmega Onyx ATM (Kiosk IV)
How to install an NFC upgrade kit into a Nova ATM (Kiosk IV)
How to install an NFC upgrade kit into a G2500 ATM (Kiosk IV)
NFC Kit Install G2500 - Updated (Kiosk IV)

Kiosk

How To Remove 4-High Cash Dispenser