To contact Technical Support or Customer Service Call 510-344-6344
Technical Support / Customer Service are available Monday - Friday from 7AM - 5PM
PST. (excluding holidays)
Genmega Technical Bulletins
If you would like to be included in the email list for Genmega Technical or Service Bulletins, please submit here Here
Download and Resources
For product documentation and manuals, see the ‘Products’ page for each ATM/Kisok
under the Resources tab. Software updates are available through your Distributor
or from Technical Support.
Genmega offers hands-on training programs at our facility, please contact Technical
Support for details.
Genmega ATMs come with a 1 year limited warranty. Please see the Operators Manual
for complete warranty details.
Genmega offers in-house repair services for all of our products. Please contact
technical support and obtain an RMA (Return Merchandise Authorization) number to
send your product back for repair. Distributors can log in and request an RMA number
online. Do not ship parts to Genmega without RMA numbers.
Parts are available through out Distributor Network, or you can contact Genmega
directly to purchase via credit card. Please contact Technical Support or Sales