To contact Technical Support Call 510-344-6344

Technical Support / Customer Service are available Monday - Friday from 8AM - 6PM CT. (excluding holidays) or reach us at

Genmega Technical Bulletins

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Technical Training Videos

Please visit and subscribe to our ‘Official Genmega’ YouTube Channel. We upload new videos each week on a variety of topics.


Genmega ATMs come with 24 months limited warranty. Please see the Operators Manual for complete warranty details. Please contact your ATM distributor to place a warranty claim.


Genmega offers in-house repair services for all of our products. To set up a repair, please send an email to and include your name, shipping address and phone number – along with a list of parts that you would like to send back. Please include part serial numbers and a description of what is wrong. We will respond back with a RMA (Return Merchandise Authorization) number along with instructions for returning the part. Please do not ship parts to us with out a RMA number.


Parts are available through out Distributor Network, or you can contact Genmega directly to purchase via credit card. To purchase parts, please send an email to with you name, shipping address and list of parts you’d like to purchase. We’re happy to help with part numbers or pricing, however please note that we cannot take part orders over the phone.