Warranty & Repair Request

At Genmega our goal is manufacturing high quality and reliable equipment, in the event a problem occurs, our new ATMs come with a standard two-year parts warranty (excluding 'shell' models which are one-year). If a problem occurs during the warranty period, the defective part will be replaced. Our warranty claims process is very easy and most often parts are shipped the same day.

If your ATM is out of service, or encounters a problem, first contact your distributor or reseller to assist you. In many cases problems can be resolved over the phone, or minor troubleshooting may be needed to verify the cause of a problem. If it is determined that a part is required to correct the problem, your distributor or reseller must contact Genmega to request a replacement part. If you are unsure as to whom your distributor or reseller is, contact Genmega technical support for assistance.

Distributors please log in to your account to submit warranty claims online.

Equipment that is no longer covered under warranty can be shipped to Genmega for repair. All repairs must be accompanied by a RMA (Return Merchandise Authorization) number. Please contact technical support to obtain a RMA number.